3rdmnd Productions ships merchandise and fine art products throughout South Africa. Delivery times are estimates and may vary depending on your location and courier availability.

Merchandise

Merchandise is manufactured and fulfilled by our production partner, Merch Box. Production generally begins after your order has been confirmed.

Estimated production time:

3–7 business days.

Estimated delivery:

Major centres: 2–5 business days.

Regional and outlying areas: 3–7 business days .

Customers will receive tracking information once their order has been dispatched.

Fine Art & Photography Prints

All photographic and visual art prints are produced to order. This allows us to maintain quality while reducing unnecessary inventory.

Estimated production time:

5–10 business days.

Estimated delivery:

Major centres: 2–5 business days.

Regional areas: up to 7 business days Large-format prints may require specialised packaging and delivery.

Delivery Charges

Shipping costs are calculated during checkout based on: product size; weight; delivery destination; courier rates.

Delays

Production or courier delays may occasionally occur due to: high order volumes; public holidays; severe weather; supplier delays.

If significant delays occur, we will communicate updates via email.

Incorrect Delivery

Information Customers are responsible for ensuring that delivery information is accurate. Additional courier charges resulting from incorrect addresses may be payable by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please notify us within 48 hours of delivery (or expected delivery) by emailing: info@3rdmnd.co.za

Please include: order number; photographs of damaged packaging (where applicable); description of the issue.

We will work with our courier partners to resolve the matter as quickly as possible.